Supervisory Legal Administrative Specialist

Summary The National Call Center (NCC) has been established at VA Regional Offices (RO) to centralize VA's toll-free phone activity to yield greater consistency and quality in phone service. The San Juan NCC provides services both in English and Spanish. The National Call Center Manager (NCCM) provides leadership and direction to the National Call Center (NCC) and coordinates its activities with other NCCs, Regional Offices (RO) and Divisions within the ROs. Responsibilities The incumbent has full responsibility for the operation of the NCC in the states of jurisdiction. Specific duties include, but are not limited to the following: The NCCM is responsible for advising and providing information on benefits and rights, explaining pertinent legal provisions, regulations, and related administrative practices and their application to specific cases, and assisting individuals in how best to provide required documents and evidence. Serves as the principal advisor on call center issues to the...