Supervisor, Wholesale Customer Service - Spain

Supervisor, Wholesale Customer Service – Spain

As the Supervisor, you will manage the day‑to‑day operations and resources within the Wholesale Customer Service team and achieve levels of service that are viewed as a competitive advantage for Deckers. You will support the Customer Service Manager to ensure daily tasks are achieved, all customers’ orders and queries are dealt with efficiently, effectively and in line with our vision of delivering service excellence to both our internal and external customers. You will also identify training needs and develop the team to achieve the standards of performance as required by Deckers and the customers.

Your Impact

• Customer Focus: Manages own wholesale account base – leading by example, promoting and developing a customer‑focused environment across the team. Along with the CS Manager – sets the standards and expectations.
• Order Book Conversion: Aware of monthly forecast figures and w...