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Supervisor, Passenger Services

WFS

Houston, Texas, United States Regular Full-Time July 04, 2026
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Vacancy Description

Job Summary

The Passenger Service Supervisor oversees daily passenger operations to ensure efficient, safe, and customer-focused service delivery. The role leads a team of front-line agents, supports airline partners, and resolves escalated issues while maintaining compliance with all regulatory and company standards.


Responsibilities

  • Supervise passenger service agents during check-in, boarding, baggage handling and arrival processes
  • Ensure compliance with airline procedure, TSA regulations, and safety protocols
  • Provide on-the-spot coaching and support to agents to ensure service standards are met
  • Resolve customer complaints and operational issues in a timely and professional manner 
  • Coordinate with airline representatives, ramp, and other departments to ensure smooth flight operations 
  • Monitor staffing levels and adjust assignments based on flight schedules and operational needs ...

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    Vacancy Details

    Location Houston, Texas
    Country United States
    Type Regular Full-Time
    Category Supervisors of Transportation and Material Moving Workers
    Posted July 04, 2026

    About WFS

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    WFS

    Houston, United States

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