Vacancy Description
Essential Job Functions:
Review and maintain up to date on policies and procedures of the front desk, and night audit . Counsel, develop and discipline team members in compliance with company policies and proceduresEnsure staff receives proper training for each position, including safety training and standard operating proceduresCheck appearance of all team members to ensure compliance with standards of appearanceInterview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate.Ensure proper staffing levels dailyMonitor and maximize occupancy and average daily rateEnsure all assignments are completed in an efficient and timely mannerHandle and resolve guest complaints and concerns, then follow up to ensure matters are resolved quickly and appropriatelyW...
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