Supervisor, Dispatch Operations

The Supervisor, Dispatch Operations is responsible for overseeing daily dispatch activities to ensure efficient execution of pickup and delivery operations. They provide frontline leadership for dispatchers and act as a key resource for drivers, customers, and internal stakeholders. They support service, safety, and productivity objectives by monitoring operational performance, resolving issues, and ensuring adherence to established processes and procedures. They work closely with operations leadership to drive continuous improvement, maintain compliance, and deliver a high-quality customer experience.
Responsibilities

· Supervise daily dispatch operations to support on-time pickup and delivery performance.

· Provide day-to-day guidance and support to dispatchers and drivers.

· Monitor route execution, shipment status, and service levels to address operational issues.

· Ensure compliance with company policies, DOT regulations, and safety requireme...