Vacancy Description
Customer Relationship Management
- Accountable for customer satisfaction through quality of service and precise communication
- Accountable for equipment safety and performance
- Accountable for selling service repairs
- Accountable for the sales lead volume, quality, and further processing of sales leads
- Accountable for resolving customer service quality complaints
- Accountable for resolving customers invoicing complaints related to maintenance operations
Service Operations
- Accountable for the end-users, the sites and the technicians safety
- Accountable for the delivery of service according to the service contract requirements, the time limits, the KONE quality standards and the local regulations
- Accountable for the control of the field operations costs and CMII
- Accountable for callouts and service repairs sales
- Responsible for proximity stock content & value
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