Supervisor, Customer Service (Xico)

Overview

Celanese is seeking a Customer Service Supervisor who will be responsible for leading a team of Customer Service Representatives required to execute perfect order fulfillment within the order to cash process. Order to cash includes order entry, customer service/problem resolution, correction of billing or pricing issues, collections, complaint management and master data maintenance.

Responsibilities

• Leads the organization in establishing and achieving internal customer service targets.
• Drive internal and external customer satisfaction.
• Monitor and investigate customer complaints and implement corrective action.
• Ensure foreign trade and other regulatory controls are in place for accepting and executing orders.
• Ensure compliance of department to safety targets, ISO and Sarbanes Oxley.
• Meet productivity and quality metrics for delivery at expected cost for the service level chosen by the businesses. ...