Supervisor - Customer Service

Apply Before 09/30/2026, 01:15 AM. Job Schedule: Full time.

As the Supervisor - Customer Service, you will supervise a staff of customer service representatives that respond to requests from customers by telephone, walk-ins and/or e‑mail and manages the daily workload to ensure required service volume and quality levels are attained. You will train and coach staff in standard policies, procedures, and best practices. You will identify opportunities for operational improvements and implement solutions.

• Ensure standard processes and procedures for buying, PO completion, branch & supplier communication, and other areas impacting buying activities
• Monitor buying activity on a day‑to‑day basis to identify opportunities to improve working capital/service performance, training, and best‑practice sharing; investigate and resolve why buying activities outside of system parameters are taking place
• Ensur...