Supervisor (Bogotá)

Responsibilities

• The supervisor is in charge of coordinating, directing, and supervising the activities of the agents in operation and Administrative Support.
• Ensure disclosure, understanding, and compliance of all objectives, internal policies, internal regulations campaigns and company.
• Attend and clarify all the questions and doubts of the agents in a timely manner.
• Identify operational problems and suggest possible improvements.
• Monitor and evaluate the performance of the personnel in charge, providing learning opportunities or training, and taking corrective measures, as necessary.
• Guarantee the fulfillment of goals and good performance of personnel in charge based on the goals and policies of the bell.
• Preparation and analysis of reports and reports, standards campaign or requested by your direct boss opportunity.
• Work as a team with other supervisors and members of the team in the implementation, ...