Subject Matter Expert - Insurance

Job Description

We are looking for professional, high performance individuals, with sound leadership and problem-solving skills, to support the customer service team while building a positive, people-focused environment.

Key Responsibilities

• Identifying and communicating barriers to performance/service delivery to the operational leaders
• Contribute in regular meetings with team leaders and agents in regards to efficiencies
• Conduct analysis and insights based on consolidated data to enhance process improvements
• Share best practice between teams to support operational efficiencies
• Continually examine opportunities for improvements and adherence to schedule
• Support team when needed maintain product knowledge through call taking
• Will be required to take calls

Development Journey

• Agile training through Quality feedback sessions
• Training employees in s...