Studio Operations & Team Leader

Kanga Studio Nairobi is seeking an exceptional Studio Operations & Team Leader to join our growing team. This is a hands-on leadership role for someone who thrives in a fast-paced environment, enjoys working with people, and takes pride in creating outstanding client experiences while ensuring day-to-day operations run smoothly. The successful candidate will work from the front of the business, leading by example, supporting the team, overseeing studio operations, and helping drive the continued growth of Kanga Studio Nairobi. Key Responsibilities Oversee day-to-day studio operations Lead and support the reception team Ensure exceptional client experience and customer service Manage studio schedules and operational systems Coordinate communication with teachers and facilitators Monitor standards, processes, and accountability across the team Resolve client queries and operational issues proactively Maintain a welcoming, organised, and professional studio environment Support eve...