Student support manager (jb536)

Job Description

Market Related

Manage, plan, and monitor quality support services towards excellent service delivery to students, potential students and staff

Educational Requirements for the Student Support Manager: B Degree 5-8 years’ experience Previous experience within a similar role Previous managerial experience Knowledge of CRM Duties and Responsibilities of the Student Support Manager: Manage student queries in general and ensure that the relationships between the College and its students is professional Ensure that all student queries are finalized satisfactorily Keep record of student queries and the outcome thereof Manage the CRM system to ensure that all issues/queries/complaints are received, transferred, and finalized. Manage and control student support services budget Manage and develop departmental staff Participate in management structure to ensure strict compliance to HEQC/CHE/Do E policies and requirements Arrangement of meetings Attend meetings an...