Student success manager

Role Overview

We are seeking a Student Success Manager to help learners thrive in their professional learning journey within a digital education environment. This role focuses on ensuring students are fully supported from onboarding to completion, maintaining high engagement and satisfaction throughout. You will play a vital role in driving learner success through proactive communication, problem‑solving, and collaboration with internal teams and learning facilitators.

Key Responsibilities Act as the primary point of contact for learners from onboarding through course completion Conduct 1:1 and group learner support sessions across multiple time zones Guide learners in structuring study plans and managing progress toward completion Identify and address learning or engagement challenges early, offering practical solutions Maintain clear and responsive communication via email, chat, and video calls Collaborate with facilitators, mentors, and career coaches to ensure learner goal...