Strategic Workforce Forecast Analyst

Xero is seeking a Workforce Analyst in Auckland to help keep our Customer Experience and Customer Success teams ahead of daily demand. You will build short and long term forecasts, respond to real time changes like call outs or schedule shifts, and ensure the right people are in the right place to support customers.

Based in Auckland with a hybrid pattern, you’ll interact with CX leaders across NZ, the US, and the UK, translating data into actionable insights and helping shape service