Strategic Support Specialist

Responsibilities

• Execute manual workflows and program processes that are not yet automated or standardized
• Support the launch of new business initiatives by operationalizing early-stage processes
• Maintain detailed documentation of evolving processes, requirements, and learnings
• Perform focused, detail-oriented manual data entry and workflow execution
• Track and reconcile referral data, eligibility criteria, and outreach requirements
• Identify gaps, risks, or inefficiencies in workflows and elevate findings to leadership
• Provide structured feedback to inform Product, BI, and Telecom teams on automation opportunities

Requirements

• Prior experience in a Papa operational role (ME II, QI, or equivalent strongly preferred)
• Exceptional attention to detail and ability to manage complex manual workflows
• Proven ability to adapt to ambiguous or changing environments
• Strong...