Strategic Client Solutions Manager Role

Drive exceptional client service as a Strategic Client Solutions Manager in Toronto. Focus on operational leadership and retention management within a full-time office role.
Your core responsibility is to lead the teams responsible for the client lifecycle, emphasizing First Call Resolution (FCR) and operational improvements. This role demands a leader who is both data-centric and effective in managing complex client interactions to enhance satisfaction and retention.
Key Responsibilities:
• Focus on coaching and mentoring for team success
• Manage retention strategies and client interactions
• Direct daily operations for onboarding and credit teams
• Lead FCR initiatives to boost customer satisfaction
• Execute performance evaluations and quality assessments
Requirements:
• 5+ years of experience in a Call Centre environment
• Proven leadership in managing skilled teams
• Strong analytical background for data interpretation
• Excellent communication...