State Customer Care Manager - MH East

Company:

Mahindra & Mahindra Ltd Responsibilities & Key Deliverables
As the State Customer Care Manager for MH East within Mahindra & Mahindra Ltd, you will play a pivotal role in fostering a customer-centric culture by understanding both explicit and implicit customer requirements. You will be responsible for overseeing product management activities by conducting comprehensive market and competitor product analyses to inform product development and refine existing solutions, working closely with Quality and Product Development teams (PDRDS) to address and rectify product issues, thereby enhancing product confidence among the sales team.Your responsibilities include building and maintaining strong relationships with channel partners and internal sales teams, acting as a crucial link between field operations and head office. You will design and implement robust systems and processes aimed at maximizing workshop and dealership profitability, while championing inno...