Staff Technical Solutions Engineer, Platform

P-1412

Note: this is a hybrid role and requires ~3 days in the office in São Paulo-SP.

Job Overview

We are seeking a highly skilled Frontline Senior Technical Solutions Engineer with over 10 years of experience to join our Platform Support team. This role is pivotal in delivering exceptional support for our Data Intelligence platform, addressing complex technical challenges, and ensuring the seamless operation of our data solutions. As a frontline engineer, you will be the primary point of contact for critical issues, working closely with both internal teams and customers to resolve high-impact problems and drive platform improvements.

Key Responsibilities

• Frontline Support: Serve as the primary technical point of contact for escalated issues related to the Data Intelligence platform. Provide expert-level troubleshooting, diagnostics, and resolution for complex problems affecting system performance and reliabilit...