Staff Software Engineer - Agent Architecture

Responsibilities

• Own the architectural direction for agentic AI and build the agent platform used across applications
• Design, build, and ship production voice and chat agents that integrate with Ruby on Rails and partner services
• Define tool design, schemas, and idempotency to ensure agent quality and safety in money‑moving contexts
• Manage the agent lifecycle including testing, offline/online evaluations, observability, and feedback loops
• Implement guardrails for security, including scope enforcement, PII protection, and PCI‑compliant handling
• Optimize unit economics for agent interactions, including token budgets and model cascades
• Partner with Security, Compliance, and Legal to ensure agent behavior meets regulatory obligations
• Mentor engineering teams on building, evaluating, and operating agentic systems

Requirements

• 8+ years of software engineering experience...