Staff Machine Learning Engineer

Job Description

Join us at Zendesk, where we're on a mission to power exceptional service for every person on the planet. We're accelerating that ambition by building products rooted in AI, automation, and intelligent customer experiences, because behind every interaction lies an opportunity to make a human connection.

We’re looking for a Staff Machine Learning Engineer to shape the architecture and strategy of Zendesk’s GenAI platform. You’ll lead large, cross‑functional efforts that standardize evaluation, access, observability, and orchestration for LLMs across product lines—making AI experiences safe, performant, and trustworthy for millions of end users.

Summary

As a Staff ML Engineer, you’ll define and deliver platform-level solutions (LLM Proxy, benchmarking, cost-control, orchestration) that scale across Zendesk. You’ll influence product and ML roadmaps, lead complex technical projects, and mentor engineering le...