Staff Customer Experience Strategist

**Overview**

We are seeking two exceptional Staff Customer Experience Strategists to elevate the experience for Intuit's expanding Workforce Solutions portfolio, including Advanced Payroll, HR & Worker Management, and our new Administrative Services Organization (ASO). These roles sit at the intersection of AI-powered innovation and human expertise, with a drive to make complex workforce management experiences simple, effortless, and trusted, whether you're a small business running your first payroll or a growing mid-market company managing a complex workforce.

As part of the GBSG Customer Success team, you will own the End-to-End (E2E) experience design for critical Workforce Solutions and ASO flows, directly supporting Intuit's Transform Foundational Experiences pillar. A core part of this role is ensuring that as customers scale, from small business to mid-market, the experience scales with them, removing friction at every stage of growth. You'll champion the voice...