Staff Assistant

Summary The Executive Staff Assistant provides executive administrative support and is assigned to the Director's Office. Utilizing specialized experience and knowledge of the fundamentals of healthcare, fundamentals of human resources, and fundamentals of correspondence management to develop strategies to ensure time management of their associated Executive Leadership Team (ELT) member. Responsible for coordinating and assigning all administrative support activities for the Director's Office. Responsibilities Include but not limited to: Identifies problems, analyzes data, and recommends resolutions based on organizational objectives. Resolves quality-of-care issues and consumer complaints. Prepares responses and issue briefs for various levels of VA leadership. Assists with designing work processes and systems that are responsive to customer needs and use customer feedback to plan and improve services. Reviews policies and procedures that are in conformance with overall philosophy rel...