Sr. Support Analyst / Lead L3

Position Description:

Responsibilities
Direct Responsibilities

. 5 + years of experience in Informatica development/production support.
. Ability to understand and architect ETL solutions for production support activities.
. Flexible working in shifts, with at least 1 week of night shift in a month.
. Provide L1L2 tier production support (oncall rotation) for ETL jobs in production.
. Able to understandwritetroubleshoot shell scripts and sql (Oracle) for regular maintenance jobs to improve performance and uptime of Informatica platform.

. Collaborate internally and external sources to maintain SLA and provide escalations.
. Maintenance of the Informatica ETL platform infrastructure (upgrades, patches, health monitoring). . Worked on Change Management Tools to track all the incidents and changes and to plan the production changes as per the change management policies.
. Troubleshooting ETL jobs and follow e...