Sr. Support Analyst / Lead L2

Position Description:

Responsibilities
Direct Responsibilities

1. Incidents resolution.
2. Preventive maintenance.
3. Pro active actions / measures to limit corrective maintenance activities.
4. Weekend/Holiday/Night support.

Contributing Responsibilities

1. Coordinate with application, infrastructure, vendor, and business teams to manage incidents, problem resolution, and maintenance activities effectively.
2. Support change, release, disaster recovery, and business continuity activities, ensuring smooth implementation and operational resilience.
3. Drive continuous improvement through proactive monitoring, process optimization, automation, and knowledge management, while maintaining operational documentation and cross team knowledge sharing.


Technical & Behavioral Competencies

. Understanding and experience in ITIL concepts.
. Possess good analytical skill and self ...