Sr. Specialist Personal Shopper

 Lead and develop the Personal Shopper Coordinator team, ensuring consistent execution, high

performance, and achievement of operational objectives across all retail partners.

 Own the overall operational performance of the Personal Shopper network by driving key KPIs

including productivity, preparation time, order accuracy, substitutions, cancellations, service

levels, and customer satisfaction.

 Develop and execute strategic initiatives to support business growth, increase order capacity,

improve operational efficiency, and enhance the overall customer experience.

 Partner with Commercial and Retail Partner teams to strengthen relationships with key

accounts, support business expansion, resolve escalations, and ensure operational readiness for

new launches and growth opportunities.

 Analyze operational and business performance, identify trends and opportunities, and translate