Sr Service Disruption Specialist, SAP Enhanced Operations Services (Toronto)

Position

Senior Service Disruption Specialist, SAP Enhanced Operations Services

Responsibilities

• Work in the incident and crisis management team, ensuring timely and effective response to major incidents and crises, and coordinating with various teams to resolve incidents and restore normal service operations as quickly as possible.
• Act as the primary point of contact for incident escalation during shifts, ensuring all escalations are handled promptly and performing on‑duty responsibilities outside of working hours when necessary.
• Oversee thorough root‑cause analysis for all critical incidents and develop and implement preventive measures to avoid recurrence.
• Maintain clear and effective communication with stakeholders throughout the incident lifecycle, providing regular updates on incident status, impact, and resolution efforts.
• Identify and drive initiatives to improve incident management processes, standardizing...