Sr. Operations Manager

Job description

• Bachelor's degree
• 2-3 years experience as a Senior Operations Manager
• Should have leadership experience handling US Healthcare account
• Willing to work in Iloilo City

Job Description Summar

DUTIES & RESPONSIBILITIES

Operations Management Function

• Monitor daily all areas of performance metrics (call handling times, service levels & quality grades) to assure that standards are met across the board referring to a database, a program or reports.
• Work with Operations Manager to administer program and implement both client and in-house policy.
• Ensure that operations are being managed accordingly on a day-to-day basis.
• Attend client meeting on a weekly basis or as needed to discuss the program performance based on the key operational metrics.
• Interface with client during visits, do presentation regarding performance of the program if ne...