Sr Manager, Knowledge Management

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

**Position Summary**

We are seeking a visionary and strategic **Enterprise Knowledge Management (KM) Leader** to drive our KM strategy and roadmap across all IT domains. In this role, you will champion a collaborative, knowledge-first culture across IT Services, breaking down information silos between ITSM, SRE, CloudOps, Network, and DBA teams. By implementing a shift-left strategy, you will be instrumental in increasing self-service capabilities and reducing Mean Time to Resolution (MTTR) across the organization.

The ide...