Vacancy Description
About the Opportunity
The Sr. Manager of Global People Services (GPS) for the Americas is responsible for leading day‑to‑day HR service delivery operations across Canada, the U.S., Mexico, and Peru, and for driving continuous improvement in employee and manager support cases. This role ensures the delivery of high‑quality, consistent, and efficient HR services that enhance employee experience while enabling Human Resources to operate more strategically through data, AI‑enabled solutions, and continuous improvement.
The leader partners closely with HR and business stakeholders to implement and optimize standard operating procedures, strengthen service delivery models, and ensure adherence to service level agreements (SLAs).
Responsibilities
- Lead the day‑to‑day Global People Services operations across the Americas, executing service delivery priorities and continuous improvement initiatives aligned with business and people needs.
- Provid...
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