Sr Manager, Fraud Detection, Cards Authorization & Analytics

Responsibilities

• Responsible for overall Authorization & Operation Improvements, including analysis, planning, organizing, implementing and monitoring to ensure consistent outstanding service with continual improvement.
• Manage and oversee shift schedule of the Authorization unit to handle 24x7 daily operations.
• Ensure the Authorization team exercises due diligence in upholding all Service Level Agreements (SLAs) and operational TATs for Authorization, Detection and other operational functions assigned to the team.
• Ensure all Authorization Standard Operating Procedures & Policies (SOPP) are adhered to and maintain unhindered operations of authorization meeting all department objectives.
• Lead initiatives to increase the effectiveness and efficiency of Operational Support Services, through improvements to each function as well as coordination and communication between support and business functions.
• Play a significant role i...