Sr. Manager, Enterprise Customer Success, Amazon Supply Chain Services

Description
Amazon Freight, a key pillar within Amazon Supply Chain Services (ASCS), is looking for a Sr. Manager, Customer Success to lead a newly formed team of Customer Success Managers serving our enterprise customers. This leader will build and own the function responsible for being the single threaded relationship owner for operational points of contact across our largest accounts.

This is a builder role. The team was recently formed as part of an organizational investment in customer experience, and the playbooks, processes, and operating rhythms are yours to define. You will shape how we engage with enterprise customers post sale, how we drive retention through operational excellence, and how we create the connective tissue between our customers and the internal teams that serve them including sales, pricing, network performance, and operational execution. Very little of the infrastructure, tooling, or process exists today. The right candidate does not wait for dire...