Sr. Manager - AI Innovation & Research - Rewards & Benefits

Sr. Manager - AI Innovation & Research - Rewards & Benefits

New York, NY, United States

**Job Description**

Amex Digital Labs’ mission is to build the future of payments and membership, creating new value that evolves with our customers' needs and drives deeper engagement and loyalty. We leverage emerging technologies to deliver innovations that enhance how customers pay, travel, dine, and experience the brand.

We are looking for a Product Manager to help build agentic Rewards and Benefits experiences for Amex Card Members within AI/LLM partner channels. This role will focus on bringing Amex Membership value into partner experiences, enabling Card Members to understand, access, and take action on their Rewards and Benefits through AI-powered interactions. The Product Manager will collaborate across Amex and with external partners to develop secure, seamless experiences that allow Card Members to activate and track benefits, monitor rewards progress, ...