Sr. IT Manager - Permanent - 19159

About The Opportunity

We are looking to recruit a full‑time Sr. IT Manager reporting directly to the COO. The Senior IT Manager will lead our day‑to‑day IT operations, strengthen our support model, and elevate the reliability and security of our technology environment. This player‑coach role is ideal for someone who thrives in rolling up their sleeves, solving complex problems, and building structure where it matters most without overcomplicating processes. You will oversee IT support, endpoint management, and security practices, while acting as a key escalation point for the team and a trusted partner to the business.

Duties

• Assess and improve help desk performance, including response times, ticket quality, and user satisfaction.
• Establish and maintain practical service standards and escalation processes.
• Monitor workloads, identify trends, and drive continuous improvement.
• Act as the senior escalation point for com...