Sr. Director Customer Experience - Erlanger, KY

**110497BR**
**Job Title:**

Sr. Director Customer Experience - Erlanger, KY

**Department/Function:**

Sales, Customer Service & Origination

**Job Description:**

**Sr. Director Customer Experience - Erlanger, KY**
This is an exempt level position.

**Position Summary:**
The Director, Customer Experience will lead how the organization engages with and supports Flavors customers across the business. This role will drive a consistent, high-quality customer experience across key touchpoints and help shape customer-centric processes aligned to the Flavors strategy.
This leader will be responsible for advancing a seamless and effective customer experience by contributing to the CX vision and translating it into actionable plans, priorities, and improvements. The Director will partner cross-functionally to enhance customer engagement, satisfaction, and retention, ensuring alignment across commercial, operations, and support teams....