Sr. Data Science, Amazon Customer Service Data Analytics Support Hub

Amazon's Customer Service (CS) department is seeking a senior Data Scientist to lead the scientific direction of the Data Analytics Support Hub (DASH) Advanced Analytics team. CS is the heart of Amazon; our vision is to be Earth's most customer-centric company. The successful candidate will be the scientific leader within the Advanced Analytics branch, setting the methodological bar and driving Q&E's most complex diagnostic and predictive analytics across a worldwide, cross-vertical scope.

As a Data Scientist III, you will define the scientific strategy for Q&E's transition from descriptive to diagnostic and predictive analytics. You will own the measurement frameworks for pioneering KPIs where no prior art exists, lead the multi-contact journey science (Transfers, Repeats, DART, ECR/VPI), and be the scientific voice in partnership with central teams. You will be hands-on on 2-3 flagship programs while being accountable for the scientific bar across the entire branch.