Sr. Customer Service Representative

Description We are looking for an experienced Sr. Customer Service Representative to support customer accounts and sales coordination for a semiconductor and electric components manufacturer in DeKalb, Illinois. This contract position with permanent potential is ideal for someone who excels at building strong client relationships, managing order-related communication, and keeping customers informed throughout the fulfillment process. The role works closely with sales, production, and shipping partners to ensure accurate information, timely delivery, and responsive service.

Responsibilities:
• Build and strengthen relationships with current customers and external sales representatives while identifying opportunities to expand business within existing and prospective accounts.
• Prepare and communicate pricing details, product specifications, order updates, and delivery information to help customers make informed purchasing decisions.
• Partner with internal production ...