Sr CRC Logistics Agent

Job Responsibilities

• Ability to communicate effectively and professionally with customers.
• Digest large amounts of data quickly, deal with ambiguity, be decision-oriented, a quick learner and open minded.
• Manage and resolve inbound Aircraft on Ground (AOG) and critical part demand for a variety of Collins Aerospace customers worldwide.
• Process and monitor all customer issues and concerns, from initiation to closure using a combination of CRM and ERP systems.
• Follow‑up with customers on all issues and cases while maintaining strong customer relationships.
• Work closely with various departments within the organization to ensure required information and support is provided to resolve customer issues.
• Ensure all necessary flow‑downs to supply chain, shipping, quality, and other stakeholders are communicated timely and accurately.
• Achieve all key performance indicators and deliver best‑in‑class perfor...