Sr. Client Success Manager

Job Description
Develop expertise in Rouse product offerings
• Serve as the primary point of contact between Rouse and our customers
• Proactively interface with multiple levels of client management, building rapport and
strong professional relationships
• Lead Quarterly Business Reviews (QBRs) and manage regular check-in calls to drive
adoption, solve tactical issues, and identify product development/up-sell opportunities
• Act as a strategic advisor, working with customers to understand how best to use our
services and providing valuable feedback to business and development teams
• Help clients better understand the full potential of our products
• Translate complex client requests into technical and/or engineering requirements
• Take ownership of high-level escalations, quarterbacking and managing internal teams
from troubleshooting to completion
Act as a key liaison between clients and the Product Development team
• Manage backlogs and time...