Sr. Business Analyst (Fixing Long-Term Act 2021, Digital Service Standard, Ontario De[...] (Win[...]

Overview RQ11177 - Sr. Business Analyst

1-year 4-month contract (322 business days) - possible extension

ONSITE 5 days - 56 Wellesly St East, Toronto

Security Level: CRJMC

Must Haves

• Fixing Long-Term Act 2021, Digital Service Standard, Ontario Design System, and Service Design Playbook.
• Conducting comprehensive user research with relevant end‑user groups, as per Service Design Playbook (e.g., interviews, card sorting, empathy mapping).
• Demonstrated strong interpersonal, verbal, and written communication, and presentation skills.
• Applying re‑engineering/lean concepts to promote business improvements through alternative, cost‑effective service delivery approaches.
• Highly proficient using MS Office products and team‑oriented tools such as Miro.

Nice-to-have

• Public sector experience working in the healthcare industry, specifically in maintaining and supporting systems such as L...