Sr. Analyst, CAF Technical Support and Reporting

About this job

The Sr. Analyst, Technical Support and Business Monitoring at CarMax Auto Finance (CAF) reviews, analyzes, and evaluates the most complex Information Technology systems operations tickets to provide application support to CarMax end-users. This support can be either reactive to production problems, systems outages, and immediate business changes; or, this support can be proactive to support planned business objectives. The role will also mentor new or junior support analysts in the performance of their duties and the understanding of the company systems.

Additionally, the Senior Analyst, Technical Support and Reporting will provide leadership in the operational reporting and dashboard efforts to ensure that CAF Operations has the information needed to effectively run the business.

What you will do