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About the Role
Carrying out investigation of complaints and misconduct activities, review of marketing materials and regular sales compliance reviews in order to mitigate regulatory and compliance risks.
Handle complaints, feedback from whistle-blowers, regulators i.e. MAS, CPF, SPF and etc.Carry out investigation on customer complaints and misconduct allegation against FSCs in an independent, effective and prompt manner in order to reduce customer dis-satisfaction and facilitates service recovery, thereby enhancing customer’s experience.Vet product, sales and marketing materials to ensure that the contents are accurate, not misleading and fit for purposePartner with first line stakeholders to deliver compliance and ethics training and awareness activities.Participate and be involved in team initiatives/projects to enhance the mar...