Specialist: Service Level Agreements and SRM

Job Summary

To lead, plan, manage and optimise the implementation of strategic contractual, supplier relationship, and service level management activities across high‑value Digital engagements. The role is accountable for ensuring that Digital contracts and supplier partnerships deliver measurable commercial value, mitigate risk, and support Absa’s strategic objectives, while maintaining strong governance and regulatory compliance.

Contract Management

Ensure that contracts are proactively managed and renewed ahead of expiry, particularly for large‑scale, flagship, complex and high‑value contracts exceeding R100m. Engage executives and business stakeholders to define requirements and drive sourcing strategies. Lead the structuring, negotiation and closing of complex contractual agreements, ensuring optimal commercial outcomes while mitigating legal, procurement, operational and regulatory risks. Collaborate closely with Legal and Procurement to stru...