Specialist, Service Delivery Management

**Purpose of the position**
The Service Delivery Management Specialist will assist with the Product and Technology department’s course delivery efforts based on the goals, objectives, and standards of the organization.Specifically, the Service Delivery Management Specialist will ensure all customers are associated with the necessary courses in multiple platforms and manage customer requested changes to course metadata. The Service Delivery Management Specialist will support department efforts by working with the Product Management team to ensure new and updated courses are associated with the necessary customers for the appropriate school year.
**Core tasks and responsibilities**
+ Associate courses in multiple platforms with customers based on guidance from Product Management and school leadership;
+ Manage and update course metadata based on internal and external requests;
+ Analyze data from multiple sources using Microsoft Excel and Power BI;
+ Assist with refinin...