Specialist, Renewal Sales (Mandarin Speaker)

Job Summary

The Sales Representative is responsible for demonstrating the value and benefits of our client’s products or services through customer engagement, with a primary focus on selling and/or renewing contracts. This role requires effectively articulating the value of products or services to customers.

Responsibilities

• Work within a dedicated territory and team to achieve revenue‑based quota by selling renewals/services and identifying upsell opportunities.
• Provide accurate weekly, monthly, and quarterly sales forecasts.
• Demonstrate mastery of product knowledge and technical understanding to assess client requirements.
• Initiate steps to help customers resolve concerns or roadblocks that impede satisfaction or product usage.
• Manage external competitive pressures and handle objections to retain existing customers or win new ones.
• Manage a high volume of customer contacts through phone and emai...