Job Description
Role Summary
Responsible for end-to-end order management and customer support, ensuring accurate processing, timely delivery, and effective resolution of customer queries while collaborating across teams and maintaining high service standards.
Main Tasks
Operational Duties:
Process and manage complex customer orders, inquiries, and complaints end-to-endEnter and validate orders in ERP systems (SAP/S4 HANA or equivalent) including pricing, availability, and order detailsManage complete order lifecycle: order entry → confirmation → fulfillment → delivery trackingHandle order exceptions such as changes, cancellations, returns (RGA), and credit notesMonitor open orders/backorders and proactively resolve delaysAct as the primary customer interface via email/calls and provide timely updates on order, shipment, and delivery statusResolve customer i...