Specialist, Loyalty Operations Customer Care

Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands and more than 1,500 hotels in operation across 95+ countries.

Job Description

We are looking for a Loyalty Operations Customer Care Specialist Agent (French Speakers) to ensure accurate, consistent, and policy‑compliant administration of member accounts and loyalty benefits while delivering high‑quality support to members and hotels.

Roles / Responsibilities

• Manage member and hotel requests accurately in line with Radisson Rewards policies.
• Maintain high standards of data quality and accurate case documentation.
• Ensure timely resolution of requests within defined SLAs.
• Implement tools, processes, and controls to mitigate and prevent fraud risks.
• Investigate and resolve loyalty issues such as missing points, stay credit discrepancies, and account queries.
• Coordinate with hotels and internal tea...