Specialist, HR Contact Center - US Shift

Job Description

**PRINCIPAL DUTIES AND RESPONSIBILITIES:**

**Inquiry Management**

+ First-line support of employees, managers, and executives for all general HR questions, seeking support in HR policies, processes, self-service transactions, and HR content on the online portal.
+ Processes basic to complex HR and benefits transactions and supports the auditing of information
+ Document calls and code as appropriate for reporting purposes
+ End-to-end ownership for resolving inquiries, as well as for helping employees and managers learn about self-service capabilities.
+ Provide accurate and efficient resolutions of issues and inquiries through multiple channels (e.g., phone, email/ticket, live chat, etc.) by following appropriate resolution/assessment methodologies (e.g., investigating and research)
+ Utilizing knowledge management tools, educating employees on HR technologies
+ Provide timely and reliable employee support that generates a h...