Specialist, Customer Service (Xico)

Overview: Responsible for perfect order fulfillment within the order to cash process to deliver customer satisfaction. Order to cash may include pricing administration, order entry, customer service/problem resolution, billing coordination, collections and master data maintenance, complaint handling.

Responsibilities

• Ensure perfect order fulfillment of orders and resolve issues as required.
• Work closely with sales management for billing adjustments.
• Key transactional contact for customers.
• Update customer master information in SAP.
• Process billing related adjustments (e.g. returns, credit/debits).
• Document and follow up of internal and external complaints.
• Where necessary, support sales representatives and business line managers with sales data analysis, report requests and customer follow-up.

Qualifications

• College/university degree.
• Fluent English.
• SAP knowle...