Specialist - Customer Service

Role Summary

Critical primary point of contact for Retail, C&I and Lubricant accounts and customers of South Africa and Botswana. Accepts immediate ownership of inquiries and assumes advocacy role in resolving order-to-cash inquiries and concerns. Accountable for timely resolution of issues within service level agreements and compliance parameters.

Key Responsibilities

• Primary point of contact for Retail, C&I and Lubricant accounts and customers in South Africa and Botswana.
• Accept immediate ownership of inquiries and advocate in resolving order-to-cash inquiries and concerns.
• Accountable for timely resolution of issues within SLAs and compliance parameters.
• Process refine and lubricant orders received via phone and email accurately and promptly.
• Communicate orders not accepted and delayed deliveries to appropriate parties.
• Collaborate with business units (Retail, C&I, Lubricants, Pricing, Credits, Logisti...