Specialist, Contact Center, Scheduler-1

JOB DESCRIPTION

Our Purpose

Title and Summary

Specialist, Contact Center, Scheduler-1Overview: The Contact Center team is seeking an Associate Specialist fluent in Mandarin to support and enhance our customer experience strategy through continuous innovation and effective problem-solving. The ideal candidate is passionate about the end‑to‑end customer journey, highly motivated, intellectually curious, analytical, and brings an entrepreneurial mindset. This role requires strong professional communication skills in Mandarin to ensure high‑quality support for our growing China market, as well as effective collaboration with customers and regional stakeholders.

Job Description Summary
1.Manages day-to-day operations of the Cross Border Services Operations within the Contact Centre to ensure that support delivered to customer meets established product/service standards and follows XBS Contact Center policies and procedures
2. Provides service and s...